FAQ



  • We are surrounded by marketing and advertising campaigns every day that try and tell us why we should buy things. The best reasons to buy Cameo dinnerware with confidence come from our valued existing customers. Ask any one of them why they chose our products and how they are responding to their needs. We are confident that our products will talk for themselves.
  • Cameo China is dedicated to producing industry-leading quality commercial-grade dinnerware that responds to the real needs of our customers and withstands the rigors of everyday use in any restaurant or hotel setting.
  • Cameo is the sole manufacturer of Cameo brand dinnerware. We ensure that our products are consistent, of high quality and are very durable.
  • Cameo’s philosophy is to give each and every customer the highest level of customer service possible. We dedicate ourselves to keeping your trust by being there for you after you start enjoying our products.
  • Contact any member of the Cameo team at any time and it will be our pleasure to assist you in any way we can.
  • Ordering Cameo brand dinnerware is fast and easy. All the products shown on our website (www.cameo.ca) are in stock and ready for order immediately.
  • Contact your local restaurant supply store and inquire if our products are available through their business. We work with a wide network of wholesale partners who are as dedicated as we are to providing the highest level of customer service in the foodservice industry.
  • If your local supplier is not one of our privileged network, don’t despair. Contact us by phone at 416-292-6080 or by email at sales@cameo.ca and it will be our pleasure to direct you to one of our trusted partners.
  • Cameo dinnerware is not available for direct order. Our priority is to connect each and every Cameo customer with an experienced sales representative to assist you with your order and to provide the after-sales service you deserve.
  • All orders will ship from our main warehouse in Toronto.
  • Orders are prepared immediately upon reception of the official Purchase Order from our wholesale partners and are often ready to ship within 24 hours. Cameo ships directly to the distributor of your choice and from there each distributor will advise you of the shipping delay for your individual location.
  • Orders are shipped via trusted transport companies, which maintain high quality control methods. This ensures that all Cameo merchandise is handled efficiently and effectively in order to benefit you: our valued customer.
  • Unfortunately no direct pick-up service is available at our warehouse. Your orders will be available once they have been delivered to the distributor of your choice.
  • Tracking information is available upon request by the distributor. This provides up-to-the-minute shipping information and can provide a framework for the timing of final delivery.
  • Cameo dinnerware is distributed across Canada from our Toronto location.
  • All Cameo dinnerware are commercial-grade products produced in our own factory.
  • Items shown on our website are identical to the products you will receive.
  • All sizing, packaging and ordering information is available through our website or your distributor.
  • Product dimensions, sizing and capacity are as precise as possible, but if you need more detailed information do not hesitate to contact us or your distributor for assistance.
  • The entire Cameo team is at your disposal to help with all of your needs. Check the “Contact us” link for all the ways to get in touch with us.
  • www.cameo.ca is the most complete source for all things Cameo. However if you cannot find the information you need to complete your order or you need further information about our product lines please do not hesitate to contact us!
  • If you notice any discrepancy with the order you receive please contact your distributor. We are also available, but your local sales representative will have the up-to-date information about your particular order.
  • If you receive damaged goods please report the problem directly to the transport company that delivered your order. Take pictures and document all problems. Your sales representative will work with us to resolve any issues in as brief a period as possible
  • If you have trouble finding a distributor for your region please contact us directly and we will ensure you are referred to an experienced and competent wholesale partner.

Charity FAQ

Cameo will be responsible to pay your chosen charity organization. We will forward between 40 to 50% of your purchase to the charity of your choice. All purchases include transport to any location in Canada and the continental United States. You will be responsible to pay any all customer or excise duties.

Your item(s) will ship in 24 to 36 hours upon receipt of a confirmation email from your selected charity and a confirmation of the payment of your order. Delivery delays may vary depending on customs inspection (if applicable). The payment of any and all customs and duties charges are your responsibility.

We would like to continue to develop new designs and concepts for charity and we would love to hear some of your ideas as well. Check back at our web site often to view our new designs.

You can use PayPal or any major credit card.

This is a long story to tell !! One day, one of our over-excited employees burst into the manager’s office and declared that he had a GREAT idea. He told her that after personally doing community charity work for 15 years he thought it would be nice if Cameo got implicated as well. Our manager challenged him to create a proposal, but it had to include two basic ideas that were non-negotiable: it had to be a very transparent process and that the highest percentage possible of all donations should go directly to the customer’s chosen charity. The overly-excited employee got to work and adapted his idea into a workable concept. He thinks it is a fantastic idea. What do you think? Let us know. All ideas are welcome!

We would love to be able to offer an endless list of charity organizations, but we believe the charities we have selected offer a wide range of support for the needs of the most people in our society.

Sorry! Because this is a charity donation we cannot accept any returns.Therefore, please make sure you have selected the correct items before placing your order, if any of your items arrive damaged, please send us a picture immediately and explain to us the circumstances of the delivery.

The items we are offering for the charity donation project are not part of our factory’s main production schedule so re-stocking will be done at variable times throughout the year. If the stock of any item is depleted we would ask you to check our web site periodically to see when it becomes available again.

We are always looking for talented people to work with Cameo. Please send any ideas or portfolios you may have to info@cameo.ca

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